Effective Date: September 1, 2024

1. Introduction

   At Norah’s Care Agency, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information when we communicate with you via text messaging. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

   When you provide your mobile phone number to Norah’s Care Agency, we may collect and use your phone number to send text messages related to our services. This may include, but is not limited to, appointment reminders, service updates, important notifications, and promotional messages.

3. Purpose of Text Messaging

   We use text messaging to:

   • Provide you with timely updates about your care or service schedule.
   • Notify you of any changes or important information related to our services.
   • Send reminders for upcoming appointments or deadlines.
   • Share special offers or promotions, if applicable, and as permitted by law

4. Consent

   By providing us with your mobile phone number, you consent to receive text messages from Norah’s Care Agency. You may opt-out of receiving these messages at any time by following the instructions provided in each text message or by contacting us directly.

5. Frequency and Content

   The frequency of text messages will vary based on your interactions with us. Text messages will be concise and relevant to our services. We will not send excessive or unsolicited messages.

6. Privacy and Security

   We take the privacy and security of your information seriously. We use reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

7. Sharing of Information

   We do not share your phone number or the content of our text messages with third parties except as required by law or as necessary to provide you with our services. We may, however, use third-party service providers to facilitate text messaging, and these providers are contractually obligated to maintain the confidentiality of your information.

8. Data Retention

   We retain your phone number and text message records only for as long as necessary to fulfill the purposes outlined in this policy. Once your information is no longer needed, we will securely dispose of it in accordance with applicable laws and regulations.

9. Your Rights

   You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or if you have any questions or concerns about our texting policy, please contact us using the information provided below.

10. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically. Continued use of our services following the posting of changes constitutes your acceptance of the updated policy.

11. Contact Us

    If you have any questions about this Privacy Policy or our texting practices, please contact us at:

    Norah’s Care Agency

    2442 S Broad St, 1 st Fl. Philadelphia PA 19145

    Phone: 215-465-0555

    Email: info@norahshomecare.com

Thank you for entrusting Norah’s Care Agency with your care. We are committed to protecting your privacy and ensuring a positive experience with our services.